How We Protect Your Privacy
299 bat protects your data through 6 core principles
Minimal Data Collection
299 bat collects only the data necessary to provide our services. We never ask for excessive or unnecessary information.
Minimal CollectionMilitary-Grade Encryption
All your data is protected with 256-bit AES encryption — one of the most reliable data security methods in the world.
AES-256Not Shared with Third Parties
Your data is never shared with advertisers or data brokers. It is not disclosed to third parties except where required by law.
Zero Data SaleFull Control Over Your Data
You can view, update, or delete your information at any time through your account settings.
Your ControlSecure Data Storage
Your data is stored in internationally certified data centres with 24/7 monitoring and automated backups.
ISO CertifiedMarketing Opt-Out
You can opt out of marketing communications at any time. We respect your preferences.
At Any TimeTable of Contents
1 Introduction 2 Data Collection 3 Data Usage 4 Data Sharing 5 Cookie Policy 6 Data Protection 7 Your Rights 8 Child Protection 9 Third-Party Links 10 Data Retention 11 Policy Changes 12 ContactEstimated reading time: 12 minutes
1 Introduction & Scope
Welcome to 299 bat. This Privacy Policy explains what information we collect about you, how we use it, and how we keep it secure. By using the 299 bat website or mobile app, you agree to this policy.
We understand how sensitive your personal information is. That is why 299 bat's privacy policy is built in accordance with international data protection standards. This policy applies to all website visitors, registered members, and app users.
This policy is written in plain language so every member can easily understand it. If anything is unclear, please reach out to our support team.
2 What Information We Collect
299 bat collects two types of information — what you provide directly and what is gathered automatically during your use of the platform.
Information you provide directly:
- Identity Information: Full name, date of birth, and National ID number (for verification purposes).
- Contact Information: Mobile number, email address.
- Financial Information: Payment method details (bKash, Nagad, Rocket, Upay numbers).
- Transaction Information: Deposit, withdrawal, and betting history.
- Communication Records: Support chat history.
Automatically Collected Information:
- Device Information: Device type, operating system, and browser version.
- Usage Data: Pages visited, time spent, and features used.
- IP Address: For security purposes and fraud prevention.
- Cookie Data: To remember your login session and preferences.
| Data Type | Why It's Collected | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity verification and age confirmation | Yes |
| Mobile Number | OTP, communication, and security | Yes |
| Important Notice | Optional | |
| Payment Number | Transaction Processing | Yes |
| Device Information | Security & Fraud Prevention | Yes |
| Usage Data | Service Improvement | Optional |
3 How We Use Your Information
Collected data is used only for specified purposes. 299 bat never misuses your information.
- Account Management: Registration, login, and profile management.
- Service Delivery: Betting services, payment processing, and withdrawals.
- Contact: Important notifications, transaction confirmations, and support.
- Security: Detecting fraud and preventing multiple accounts.
- Legal Obligation: Meeting the requirements of licensing authorities.
- Service Improvement: Analyzing usage patterns to deliver a better experience.
- Marketing (with your consent): Sending offers and promotional communications.
We never sell your data to third parties for advertising purposes or build profiles without your consent.
4 Data Sharing & Disclosure
299 bat believes your data belongs to you. We share information with third parties only in the following limited circumstances:
- Service Partners: Payment gateways such as bKash or Nagad — used solely to process transactions.
- Legal Authorities: When required by a valid court order or regulatory authority.
- Licensing Authority: As required to maintain our gaming license.
- Security Agencies: In cases involving money laundering or fraud investigations.
Outside the situations described above, your data is never shared without your written consent. Service partners are also contractually bound by our privacy agreement.
Our payment partners are PCI-DSS certified — they do not store your financial information and use it solely to verify transactions.
5 Cookie Policy
The 299 bat website and app use cookies to enhance your experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Required for login sessions and security — cannot be disabled.
- Functional Cookies: To remember your language and preferences.
- Analytics Cookies: Understanding usage patterns to improve our service.
- Marketing Cookies (Optional): Used to show relevant offers — can be disabled.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect login functionality.
6 Data Protection Methods
299 bat uses multiple layers of security to protect your data. Even if one layer is compromised, the others remain intact.
- Transport Security: All data is transmitted using TLS 1.3 encryption.
- Storage Encryption: Stored data is AES-256 encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Access Controls: Only authorised staff have access to limited data.
- Regular Audits: Regular security assessments conducted by third parties.
- Penetration Testing: Regular white-hat testing to identify vulnerabilities.
In the event of a data breach, 299 bat will notify affected members and the relevant authorities within 72 hours.
7 Your Rights Over Your Data
299 bat believes you have full rights over your own data. You may exercise the following rights at any time:
Right to Access
You can request to see what personal information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of specific data (within the limits permitted by law).
Data Portability
You can request a copy of your data in a specific format.
Right to Restrict Processing
You can request that your data be used only for specific purposes.
Marketing Opt-Out
You can opt out of marketing communications at any time.
To exercise any of these rights, email us at support@299bat.wine or reach out via support chat. We will respond within 30 days.
8 Child Protection
299 bat strictly does not serve anyone under the age of 18. We never knowingly collect personal information from minors.
Age is verified at the time of registration, and additional identity documents may be requested in suspicious cases. If a minor is found to have created an account, it will be closed immediately and all associated data will be deleted.
If you believe a minor is using 299 bat, please contact us immediately. We will take prompt action.
9 Third-Party Links & Services
The 299 bat platform may include third-party components such as payment services. These third parties operate under their own privacy policies, and 299 bat is not responsible for them.
We work exclusively with trusted, established payment partners, all of whom are required to meet our data protection standards. Information shared with them is strictly limited and used solely to process transactions.
10 Data Retention Period
299 bat retains your data only for as long as necessary — no longer.
- Active Accounts: For the duration of your active account and 5 years thereafter (as required by law).
- Transaction Information: 7 years (in accordance with financial regulations).
- Support Chat: 2 years after the issue is resolved.
- Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — kept for up to 1 year.
- Closed Accounts: All data is permanently deleted 5 years after account closure.
Once the legal retention period expires, 299 bat automatically deletes your data securely.
11 Changes to This Policy
299 bat may update this privacy policy to reflect service improvements or legal requirements. We will notify you of changes as follows:
- Minor Changes: The "Last Updated" date at the top of the page will reflect any changes.
- Material Changes: You will be notified in advance via SMS or email.
- If your rights are affected: Fresh consent will be obtained before continued use.
Continued use of 299 bat after any changes means you accept the updated policy.
12 Privacy Contact
For any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us through the following:
- Email: support@299bat.wine (Subject: Privacy Request)
- Live Chat: Available 24/7 via website and app
- Response Time: Typically within 48 hours
We will do our best to resolve any complaints or requests as quickly as possible. Please don't hesitate to get in touch with us.
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